E-commerce Manager

Position Purpose:

The role coordinate daily online sales operations, manage the product catalog, and oversee platform performance directly from our offices in Tirana.

Key Responsibilities:

Catalog Management: Fully manage the online product catalog, ensuring every fashion and jewelry item has accurate descriptions, correct pricing, high-quality imagery, and is properly structured into collections.

Order Fulfillment: Monitor and process daily orders from the moment they are placed until final delivery to the courier, collaborating closely with the logistics and warehouse teams.

Inventory Synchronization: Update inventory in real-time to prevent discrepancies between physical stock in Tirana and online availability, especially for products with variations (sizes, colors, materials).

Platform Maintenance: Oversee the technical health of the website, optimize page speed, monitor payment gateway functionality, and collaborate with external developers for any technical troubleshooting or updates.

SEO & Analytics: Implement basic SEO strategies for products and categories, and track key sales metrics using Google Analytics and internal platform reports.

Marketing Coordination: Work alongside the marketing team to ensure seasonal offers, new campaigns, and collection launches are accurately reflected on the website on time.

Customer Support Escalation: Address specific customer inquiries or cases requiring advanced support regarding online orders.                  

Key Working Relationship:

Internal: Brand Managers, Marketing department, IT department                                       

External:                                                

Working Conditions:

Location: Head office                            

Working Hours: 40 hours/week                                   

Shifts: N/A;                                                                    

Person Specifications:

Education: University Degree in Business Administration, E-Commerce, Digital Marketing or Business Informatics.

Work experience:  

At least three working years of experience managing an online store (Shopify or WooCommerce), preferably within the fashion, cosmetics, or jewelry sectors.

Skills and Abilities:               Strong command of both Albanian and English (written and spoken), as required for product copywriting and technical terminology.

Exceptional organizational skills and high attention to detail, as fashion and jewelry products demand aesthetic precision and absolute accuracy in variants.

Basic knowledge of digital analytics, spreadsheet management, and sales reporting tools.

Ability to work well in a team environnement and coordinate seamlessly with the on-site marketing and retail teams in our Tirana office.