Purpose of the Position:

The role of the IT Help Desk Technician is to provide frontline technical assistance and support to maintain constant operation of IT systems, applications, networks, shop’s operation system and equipment. The role provides ongoing technical assistance to I&A employees.

Main Responsibilities:

·         Responsible for connecting and the setup of hardware. Load all required software.

·         Responsible for maintaining instrumentation test and repair equipment.

·         Responsible for providing technical assistance to staff and customers.

·         Act as a help desk related to IT issues.

·         Responsible to provide network access to new staff. Install work stations.