Green Coast Hotel-MGallery Collection-ACCOR
The F&B Director is responsible for leading all food and beverage operations at Green Coast Hotel–MGallery Collection, ensuring exceptional guest experiences, consistent luxury service standards, effective financial performance, and operational excellence. The role oversees restaurants, bars, banqueting, and in-room dining as applicable, while developing the F&B team and ensuring compliance with hotel, Accor/MGallery, hygiene, and safety requirements.
Main Responsibilities and Duties:
1. Food & Beverage Operations & Guest Experience:
Direct daily operations across the hotel’s restaurants, bars, pool and beach service, banqueting, and other F&B outlets, as applicable.
Maintain consistently high food, beverage, and service standards in line with the hotel’s luxury positioning and MGallery brand requirements.
Develop and implement departmental service procedures, quality controls, and guest experience improvement plans.
Collaborate with the Executive Chef and culinary team on menus, product quality, presentation, and outlet concepts.
Review guest feedback, resolve service concerns promptly, and drive continuous improvement in guest satisfaction.
Ensure efficient coordination with Front Office, Sales, Events, Housekeeping, Finance, and other hotel departments.
Plan operational readiness for seasonal demand, special events, private functions, and peak occupancy periods.
2. Financial Performance & Cost Control:
Prepare and manage F&B operating budgets, forecasts, revenue targets, and departmental business plans.
Monitor outlet profitability, food and beverage costs, wastage, stock levels, and purchasing controls.
Analyze sales and operational reports, identify variances, and implement measures to improve productivity and margins.
Collaborate with Finance, Purchasing, Sales, and Revenue teams on pricing, promotions, inventory, and commercial opportunities.
3. People Management & Training:
Lead, coach, and develop F&B managers, supervisors, and team members, fostering accountability and a positive service culture.
Oversee staffing plans, schedules, recruitment input, performance reviews, and succession development within the department.
Ensure service training, product knowledge, and continuous skills development for F&B colleagues.
Promote teamwork, professional appearance, guest-focused behavior, and consistent application of hotel policies.
4. Compliance, Quality & Strategic Development:
Ensure adherence to HACCP, food safety, sanitation, occupational health and safety, licensing, and applicable local regulations.
Conduct regular outlet inspections, support audits, and follow up on corrective actions and preventive maintenance needs.
Develop innovative dining experiences, seasonal concepts, and commercial initiatives that reinforce the hotel’s identity.
Green Coast Hotel-MGallery Collection-ACCOR
Hospitality · Vlore
Green Coast Hotel - MGallery Collection, part of BALFIN Group is a unique hotel offering a luxurious escape along the pristine shores of Caesar’s Beach with crystal-clear Ionian waters with 131 elegantly designed guest rooms including 4 luxury & 1 presidential suite, modern architecture, and a focus on sustainability. The hotel includes various F&B spaces consisting in an à la carte restaurant, a destination lobby bar, a pool bar with direct access to the beach area, meetings, Conference & Exhibition spaces consisting in 2 meetings rooms with a total capacity of up to 100 guests welcoming corporates & institutions to organize high-level events of the same certified standards as anywhere else in Europe. Also, well-being spaces, including an infinity heated outdoor pool, a SPA, gym & fitness spaces & a private-beach area.
BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries; Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, the USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) is € 2.2 billion, as of 2023 data.